August 18, 2023

Annex to the Joom’s Terms of Service for Merchants

This Annex is an agreement between you and SIA Joom (“Joom”) and sets out the legally binding terms related to the provision to you of the JMS services as outlined below. This Annex constitutes an integral part of Joom’s Terms of Service accepted by you. Joom’s Terms of Service provisions apply to you unless otherwise explicitly provided herein, in which case Annex’s terms shall prevail.

Joom reserves the right to amend this Annex and any other applicable terms and policies at any time, while you shall keep yourself familiarized with the changes and notify Joom immediately in case you do not agree to the changed terms to terminate the Annex. Any changes come into force on the date next to the day of their publication.

Capitalized terms used herein without definition shall have the meanings assigned to them in Joom’s Terms of Service unless otherwise directly specified below.

1. Purpose and Scope of the Annex

JMS services shall be understood as services provided by Joom to enable you to offer and sell your products on other online platforms (each of which is referred to as the “Partner Platform”) to individual customers. For this purpose, you agree and appoint Joom to act as your commercial agent and service provider in terms of listing your products offered on the Site on Partner Platforms. In particular, you authorize Joom to:

  • Provide the Partner Platform’s operator with KYC or other documents required for registration and your further operating (or Joom’s operating on your behalf) on the Partner Platform. In case additional documents are requested by the Partner Platform as compared to those that are in possession of Joom, you shall provide Joom with such documents immediately upon request.
  • Choose products to be offered on the Partner Platform.
  • Negotiate commercial terms applicable to your sales on the Partner Platform.
  • Create a seller’s account on your behalf on the Partner Platform and transfer via the technical integration between Joom and the Partner Platform information about your products, any content related to you or your products, and information about orders of your products made on the Partner Platform. Joom reserves the right to amend the information provided by you in relation to your products, including translation it to other languages, in which case you remain responsible for the correctness of any adjustment or amendment made and shall notify Joom immediately in case any information becomes false or incorrect.
  • Manage your account on the Partner Platform.
  • Receive amounts due to you for the sales made on the Partner Platform. The amounts will be then paid out to you as per the conditions and within the terms specified in Joom’s Terms of Service.
  • Provide you with any additional services or perform any other actions not listed above that are necessary for your operations on the Partner Platform.

2. Seller’s obligations

Before your products can be offered and sold on the Partner Platform, you shall accept terms and policies as required by the Partner Platform. In case the Partner Platform requires you to accept additional terms or policies or accept any changes in documents regulating your activities on the Partner Platform, you shall review them carefully and notify both Joom and the Partner Platform in case you do not want to proceed with any such new or updated documents.

You act as an actual seller and the party to the contract for the sale of products with customers in your own legal name and in accordance with the terms of service and other documents accepted by you (or by Joom on your behalf) at the moment of registration on the Partner Platform or at a later stage. You remain solely responsible for compliance with any such documents and for any consequences of non-compliance with them.

You remain solely and fully responsible for the quality and safety of your products, the correctness, validity and reliability of any information and content related to your products. In case the Partner Platform request to provide any additional information related to you and your products, including any legal or KYC information, you shall be solely responsible for the timely provision of such information, its correctness and completeness.

You shall participate in the resolution of any claims that Partner Platform’s customers, responsible authorities or any third parties may have against you or your products and remain solely responsible and liable for the resolution of any such claims and disputes.

Any change of the information related to you (including, but not limited to the legal and KYC information such as your legal entity, address, representatives, etc. or information related to your products) shall be made via Joom’s interface for sellers. You undertake not to make any such changes directly on the Partner Platform unless agreed with Joom beforehand.

As specified in Section 1 above, you hereby authorize Joom to act as your commercial agent for negotiating the commercial terms of your operations on the Partner Platform. Any changes in such commercial conditions, including amounts of commissions applicable to your sales on the Partner Platform, shall not be changed by you unilaterally without prior agreement between you and Joom. In case of breach of this provision, you will be charged with the amount of difference resulting from non-agreed changes as well as with any losses and expenses Joom may incur as a result of it (the amounts will be set off against the sums payable to you for the sales made on the Partner Platform).

Joom acts as a connector while setting up a technical integration and transferring the information about you and your products to the Partner Platform. In case there is an option to choose another connector on the Partner Platform, you undertake not to change the connector unless agreed between you and Joom beforehand. In case of a breach of this provision, your account on Joom will be blocked permanently.

3. Liability and compensations

Your activities on the Partner Platform shall be governed by the agreement concluded between you and the Partner (i.e. by accepting the terms and conditions of such Partner Platform in the course of the registration process). Any claims, including those related to any compensations due to you, shall be addressed to the Partner and shall be resolved in accordance with the mentioned agreement. Joom does not resolve disputes between you and the Partner.

For the avoidance of doubt, any compensations provided by Joom or Joom Logistics as per Joom’s Terms of Service (including, but not limited to non-delivery compensations) do not apply to your sales on the Partner Platform.

In case Joom incurs any additional expenses due to your non-performance of the agreement with the Partner, including, but not limited to expenses as the result of cancellation of an order, compensations paid to a customer, etc., Joom has the right to adjust amounts to be paid to you according to your agreement with the Partner by any such expenses or compensations.

4. Indemnity

You agree to indemnify and hold Joom and (as applicable) Joom’s parent company, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this Annex or the documents incorporated by reference, any terms and policies of the Partner Platform or your violation of any law or the rights of a third party.

5. Termination

You can terminate the agreement with the Partner as per terms of such agreement with mandatory notification of Joom on that not later than 90 calendar days before the termination.

Joom reserves the right to terminate this Annex and block your account on Joom in case you create a separate account on the Partner Platform without prior agreement with Joom or otherwise breach any of the provisions stipulated above or that may be agreed upon in writing by the parties in the future.

Previous versions of document:

APITerms of Service