Joom
August 22, 2022

JMT Terms of Service for Merchants

Please read these terms of service (“Agreement” or “Terms of Service”) carefully before using the website and services offered by JM TECHNOLOGIES DMCC (“Joom”) while offering and selling your products to users located in the Russian Federation and the Republic of Belarus. In case you use the delivery services arranged by Joom to the said locations, Annex 1 contained herein shall be considered as an integral part of this Agreement and its terms shall be mandatory for both Parties.

The Agreement sets out the legally binding terms and conditions for your use of the website at https://merchant.joom.com and Joom’s mobile applications (both iOS and Android) and web-site at https://www.joom.com/ (all together referred to as the “Site”). By using the Site, you agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlinks, and the platform rules available at https://merchant.joom.com and terms and conditions set out in the Merchant Help Center available at https://merchant-help.joom.com/hc (“Merchant Help Center” or “Joom Help Center”) that may be updated from time to time. This Agreement applies to all merchants (those, who are selling to users of the Site and hereinafter referred to as the “Merchants”, “Merchant” or “you”). Joom Intellectual Property Policy for Merchants constitutes an integral part of these Terms of Service and is available via https://merchant.joom.com/ip-policy/. 

The contents of this Agreement include the main body as well as all the terms, conditions and policies including (but without limitation) legal statements, privacy policies that have been or will be published or released by Joom at any time. All terms, conditions and policies are an integral part of this Agreement and shall have the same legal effect as the main body of this Agreement.

Joom reserves the right to change some or all the terms, conditions, policies and platform rules at any time. When Joom launches new terms of this Agreement, the new terms shall come into force as the Merchant presses the button “Agree”. You log in or continue to use the “Service”, which means that you have read and accepted the revised, updated Agreement. If Merchant does not agree to any alteration or updates of terms, conditions, policies or platform rules, Merchant must immediately terminate this Agreement by submitting a written notice to Joom. Unless separately stated, any new content that will expand the scope of this Agreement shall be subject to this Agreement and shall be considered as a part thereof.

1. Joom as a Marketplace and Merchant’s Agent

1.1. Joom provides a platform for Merchants who comply with Joom’s policies and requirements to offer and sell certain items.

1.2. Joom acts as a commercial agent of a Merchant within the scope of powers, rights and authorities set in this Agreement, including the powers and rights to negotiate and conclude transactions between Merchants and customers on the Site, set the final price for the items listed on the Site (“Items”), ensure the delivery of Items sold via the Site, issue invoices for such Items, and (at Joom’s sole discretion) assist Merchants in the receipt and processing of customer’s claims for refund and guarantee on behalf of Merchant.

Joom, as a commercial agent of Merchant, acts in Merchant’s name and at Merchant’s expense. Joom does not act as a commercial agent for a customer.

1.3. Customer’s payment obligation to Merchant shall be deemed as performed upon receipt of customer’s payment by Joom (or its payment services provider, as applicable), and Joom via its payment services provider, as applicable, is responsible for remitting the funds to Merchants in the manner described in Joom’s and Merchant’s agreement with payment services provider. If Joom (via payment services provider) does not remit any such amounts to Merchant, Merchant will have recourse only against Joom (its payment services provider, as applicable) and not the customer directly.

1.4. Notwithstanding the above mentioned in clause 1.2, Joom has no control over the quality, safety, morality or legality of any aspect of Items, the truth or accuracy of the listings, the ability of Merchants to sell Items or the ability of customers to pay for Items.

Joom reserves the right to refuse Merchant’s application in the following cases:

  • Absence of registration documents requested by Joom. To be admitted to the Site the Merchant shall be a legal entity or an entrepreneur properly registered under laws of the country where your entity is registered and shall be properly registered for VAT purposes in the country of its principle place of business and/or, where applicable and required, in the country of destination (i.e. the country of customer’s residence).
  • Merchant’s product listing contains products either generally prohibited on Joom or prohibited and/or restricted for sale through the Site in the country of destination (i.e. the country from which the product can be ordered by the user) and/or in the Merchant’s country. Please also refer to paragraph 3.
  • Merchant has low ratings on other marketplaces (e-commerce platforms) or is not present on them at all.
  • There are bad references from trusted sources.

2. Merchant’s Eligibility and Obligations

2.1. Merchant’s registration on the Site is available only to legal entities and entrepreneurs duly established under laws of the country of your registration. Your status of the legal entity requires you to ensure that your activity on the Site and your products are fully compliant with the legislation applicable to the consumer (including, but not limited to the provision of mandatory information about you and your product to consumers and ensuring consumers’ rights). By entering into the Agreement, you represent and warrant that all information provided by you or any other information which may be provided in the future is full, accurate and up to date and you are duly authorized to sell your Items through the Site in accordance with the requirements of this Agreement. Joom may refuse to provide an access to the Site to any entrepreneur or entity and change the Merchant’s eligibility criteria at any time upon its discretion.

2.2. You undertake to comply with all applicable laws and regulations regarding online sale, advertising (by offering Items you therefore advertise them on the Site) and any restrictions which apply to you and your activity on the Site. You hereby agree that you are fully responsible for any breach of such obligation (as well as any other obligation under or in connection with this Agreement) including the responsibility for any losses and damages that may be caused by such breach (including those arising from the claims of the third parties). You undertake to observe all Joom’s policies as stated in the Agreement and any other rules, policies and procedures that may be published from time to time on the Site by Joom, each of which may be updated by Joom from time to time without notice to you.

2.3. You act as a seller of your products offered on the Site in terms of consumer protection legislation applicable to the customer and remain solely and fully responsible for specifying in the product cards all mandatory information related to its product. In particular, you are obliged to provide in product card information about the existence and the conditions of after sale customer assistance, after-sales services and legal and commercial guarantees. For the above purposes, you must specify in your account on the Site valid and actual contact details that will be shown in products cards and guarantee that customers may contact you via such credentials to receive information about your products, address to you their claims or for any other matters within the scope of consumer protection.

2.4. In case you specify in product cards any features or labels, or your product description contains any claims (for example, related to the content of the product (‘free of X ingredients’ or ‘approved by X number of customers’), you guarantee that any such feature, claim or label are true and correct.

2.5. You agree to immediately notify Joom of any unauthorized use of your password or any breach of security. You also agree that Joom cannot and will not be liable for any loss or damage arising from your failure to keep your password secure. You undertake not to provide your username and/or password information to any other party other than Joom without Joom’s express written permission.

2.6. You shall keep your account information up-to-date and accurate, including a valid email addresses and correct bank account and any other payment details. To be able to sell Items on Joom you shall provide and maintain a valid payment information. If you do not comply with the aforementioned provisions, you assume all responsibility for losses caused by such failure to comply.

2.7. You have no right to transfer or sell your Joom Merchant account and username to another party. In case you have to accept any other terms or policies on the Site or take other actions bounding you by any obligations, acceptance of any such documents or changes on your behalf by your representative to whom you provided access to the Site, your account on the Site and to any other features shall be considered as actions on your behalf by your authorised representative.

2.8. Joom’s services are not available to Joom Merchants with temporarily or indefinitely suspended accounts. Joom reserves the right to refuse service to anyone, for any reason, at any time. Products that do not comply with Joom’s policies will be deleted from the Site. Merchants with repeated instances of noncompliance may have their accounts removed, access to the Merchant Dashboard revoked, and/or transactions cancelled.

3. Prohibited Items

3.1. Every Merchant is responsible for observing applicable laws and regulations, Joom’s policies and procedures, shipping restrictions and any other restrictions applicable to the Items and the selling process, including, but not limited to all applicable local regulations and standards regarding marking of products and any other labelling required by the law where such requirements are applicable. By offering your products on the Site, you confirm that such products are fully compliant with any applicable regulations of the country of origin, the county of destination and any other applicable legislation, including certification and labelling requirements and safety standards.

3.2. There are some types of Items that we don’t allow on the Site, even if they are legal and otherwise meet Joom’s selling criteria. The following types of Items shall not be listed on Joom:

  • Certain animal and plant species (such as exotic animals).
  • Counterfeits.
  • Goods coming from outside the EEA that have not been introduced in the EEA with the owner of the IP right or with its consent.
  • Cultural heritage.
  • Drugs and illegal substances.
  • Firearms, explosives and ammunition.
  • Human cells, genes, organs and body parts.
  • All medicines (or other medical products and devices).
  • Orthopedic products and prosthesis.
  • Products that incite violence, fostered racial, ethnic or religious hatred, or advocated discrimination against any group.
  • Radioactive material, flammable material, combustible, corrosive and explosive materials.
  • Stamps in current use.
  • Tobacco in general (including electronic cigarettes and hand rolling).
  • Alcohol and drinks.
  • Uncertified organic products.
  • Products without certificates or licenses which are mandatory for such types of products under the applicable legislation of the country of origin and/or country of destination.
  • Goods that do not comply with general or specific advertising or labelling rules applicable in the country of origin and/or the country of destination.

3.3. Products listed in paragraph 3.2 and other illegal products or products that do not comply with requirements of the country of destination (i.e. user’s country) will be removed from the Site without any prior notification, and the Merchant’s selling privileges may be suspended and/or terminated.

3.4. In case of sale of non-perishable food products and food supplements (if permitted by the applicable legislation of the country of origin and the country of destination), you guarantee and warrant that:

  • Such products comply with the applicable legislation relating to food products (including, but not limited to any applicable customs regulations/restriction).
  • Such products have labels with all mandatory information required by the country of origin and/or the country of destination.
  • Information provided on the products is full and not misleading. Such information includes, inter alia, characteristics of the food and, in particular, as to its nature, identity, properties, composition, quantity, durability, country of origin or place of provenance, method of manufacture or production. Such information shall not attribute to the food effects or properties which it does not possess.
  • Food supplements do not fall into the categories of medicines and do not require obtaining mandatory certificates (or, if food supplements require such certificates and can be sold online according to the applicable legislation, you guarantee and warrant that all necessary certificates are obtained).
  • Food supplements marked as such products and that description and labeling of such products do not attribute to food supplements the property of preventing, treating or curing a human disease, or do not refer to such properties.

You hereby also guarantee and confirm that you are duly authorized to sell such products under any applicable legislation and agree that you remain entirely and exclusively liable for the sale of such products.

3.5. Please note that the Site’s audience may include children. Items that may be inappropriate for children to view or buy may be considered as inappropriate for Joom.

4. Trade Control Laws

4.1. You must comply with all applicable laws and regulations of the country of origin and the country of destination when selling Items on Joom. You are responsible for determining all applicable trade control, customs and tax laws, obtaining any required government authorizations, and are liable for any penalties resulting from non-compliance.

5. Economic Sanctions Laws

5.1. Economic sanctions laws in the European Union, the United States and a number of other countries prohibit or restrict unlicensed transactions with various parties (i.e., individuals, entities, government regimes) for example because they are identified as engaging in terrorism, narcotics trafficking, weapons proliferation and/or other activities that threaten those countries’ national security, foreign policies or economies or (and again for example), because they are resident in certain countries or have a connection to those countries (“Denied Parties”). Various government agencies publish lists, or descriptions, of such parties (“Denied Parties Lists”). In addition, many countries maintain trade sanctions and embargo programs against specific countries (“Sanctioned Countries”), such that unauthorized transactions involving these Sanctioned Countries or parties who are resident in those countries or have a connection to those countries are prohibited or restricted.

In order to comply with these and other legal requirements, it is Joom general policy that Items imported from or originating in the following countries and regions may not be sold on Joom:

  • Cuba
  • Iran
  • North Korea
  • Syria
  • Sudan
  • Crimea Region
  • Luhansk Region
  • Donetsk Region
  • Any other country or region notified to Merchants by Joom from time to time

No shipments or sales to parties in any of these countries may be conducted through Joom.

Accounts may not be opened or affiliated with a country or region that Joom does not support.

5.2. Additionally, Merchants must not do business with or otherwise engage in or facilitate transactions involving parties, services, and/or goods that are subject to sanctions or other applicable trade control restrictions. This includes, but is not limited to Denied Parties, parties that are owned or controlled by Denied Parties and also parties who are resident in or connected with any country or region if any economic sanctions law that applies to Joom, a Merchant or to any Buyer if and to the extent that such laws prohibit the applicable transaction.

5.3. You must ascertain and comply with any sanctions compliance requirements that apply to your transactions, including any updates to any laws that apply to Joom, a Merchant or to any Buyer and must indemnify Joom against any claim resulting from any breach by you of any sanctions law or and breach by you of this clause 5. Non-compliance with sanctions laws and regulations can result in significant civil and/or criminal monetary penalties, as well as possible imprisonment, seizure of goods, and/or a ban from conducting business.

6. Fees, Payments and Delivery

6.1. Joining and setting up a shop on Joom is free, unless Joom notifies otherwise. Joom’s commission for the commercial agent’s services under this Agreement depends on the Item’s category and is provided in the Joom Help Center. The commission will be adjusted considering sales, promotions, special deals as well as such sales and actions which may take place in accordance with clause 6.9 of this Agreement. Unless otherwise stated, all prices and fees are quoted in US Dollars (USD). Joom reserves the right to determine a new applicable commission at any time upon its discretion.

6.2. Joom does not provide payment services. Joom is entitled to determine payment services providers who will take all necessary actions for payment, acceptance, acquiring, processing and servicing of payments associated with transactions between Merchant and customer (“Payments service provider” or “PSP”). Joom reserves the right to designate any number of PSPs.

6.3. Joom supports business relations only with Merchants that use the payments services of PSP(s), designated by Joom. Merchant is responsible for performance of its obligations arising out of legal and business relations between Joom, Merchant and PSP, including paying all fees and providing all documents and information required by PSP. PSP shall hold the funds on behalf of Merchants and shall be responsible for provision of other payment services (remittance, withdrawal, etc.) in accordance with the agreements concluded by Merchant with PSP.

6.4. Merchant hereby authorizes Joom to:

6.4.1. Collect, process and disclose to PSP in connection with PSP payment services all necessary information on Merchant, its transactions that have been concluded on the Site with customers.

6.4.2. Open accounts for the purpose of providing payment services by PSP to Merchant and send instructions to PSP to deduct the funds in these accounts to repay the amounts owed by Merchant to Joom under this Agreement and credit any amount into such account as determined by Joom in accordance with this Agreement.

6.4.3. Instruct PSP to freeze, unfreeze, credit, remit or debit the Merchant’s account with PSP. The amount of the funds subject to freeze (minimal security deposit) shall be set in the relevant section of Joom Help Center’s information. In any case the withdrawal is available only after a safety clearance period of maximum 75 days and only in the amount available to you.

6.4.4. Issue invoices on behalf of Merchant for the sale of Items on the Site, taking into consideration necessary deductions of fees, compensation and remuneration owed to Joom and its engaged service providers.

6.5. Merchant may withdraw the authorization given under clauses 6.4.1.-6.4.3 of this Agreement by giving seven days’ prior written notice to Joom and PSP. The withdrawal of authorization shall be deemed effective upon expiration of the notice period stipulated in this clause and shall not have retroactive effect, i.e. it shall not apply to the transaction and/or activities of the Merchant and/or Joom and/or PSP occurred prior to the expiration of the notice period set out in this clause.

6.6. Merchant shall ensure that account balance with PSP has sufficient balance for payments of funds owed to Joom. You are responsible for paying all fees and applicable taxes associated with using the Site and selling Items on the Site.

6.7. Merchants are required to list prices for Items they sell through the Site and to provide Joom with a shipping price (including the return shipping costs in case the customer expresses its wish to return the item within any period from the order date until 14 calendar days followed after the date of the item’s receipt or under the guarantee). A return label is enclosed in each parcel sent for potential return of the goods in case the customer requests so. Joom may also provide Merchants with a solution for the return shipping labels’ generation.

6.8. Joom reserves the right to:

6.8.1. Set or adjust the final prices of Items and determine the shipping costs displayed to users.

6.8.2. Initiate sales, promotions, special deals in relation to Items offered by Merchants on the Site.

Provisions of clauses 6.8.1 and 6.8.2 do not affect the amount or percentage Joom has agreed to pay to Merchant for Items sold by such Merchant (provided in clause 6.1. above).

6.9. Sales, promotions, special deals initiated by Merchant on the Site are subject to a prior written approval by Joom and shall be made in compliance with any applicable laws and regulations. Joom and Merchant may agree on other sales, promotions, special deals in relation to Items offered by Merchants.

6.10. Unless otherwise informed by Joom, the default payment period for Merchants is 30 calendar days since the shipment date, confirmed by the data of the tracking number. Joom intends to provide necessary information to PSP for the pay-out to Merchant not later than 30 calendar days from the shipment date. 

Joom will pay Merchants for their completed transactions 2 times a month. This payment will be a net amount: Merchant’s items’ prices less Joom’s commission, any refund and compensations. In the event Joom introduces a new service, the fees for that service (added to a commission defined in 6.1.) are effective from its launch date and will be charged from amounts payable. Transactions that cannot be confirmed as delivered may be ineligible for payment.

Please note: if there is a case of your non-compliance or the risk of non-compliance by you with any provisions of this Agreement, any other conditions, policies and platform rules of the Site, including such you improper performance or non-performance of this Agreement that resulted in the obligation of Joom to proceed with chargeback for customers in accordance with Joom’s rules for customer or applicable payment provider terms and policies, Joom reserves the right to withhold payments to the merchant for a certain period of time. In such case, Joom will inform you of the period of the payment suspension and may (but is not obliged) request from you evidence of the proper performance of the Agreement.

Joom utilizes Hyperwallet as payment services to deliver payments to Merchants collected via selected payment methods/options. Such payment services are subject to the Hyperwallet Terms of Service and the Hyperwallet Privacy Policy https://pay.hyperwallet.com/hw2web/consumer/page/legalAgreement.xhtml.

6.10.1. In case there are any amounts due and they have not been paid as provided in this clause and within the period specified, Merchant shall notify Joom via email or other means specified in these Terms or available in the Merchant’s account. If the amounts due have not been paid due to any problems on the Merchant’s side (including, but not limited to incorrect payment details, change of the legal entity on the Merchant’s side that is non-compliant with Joom’s KYC requirements, any Joom’s terms and policies or any applicable legislation), Merchant shall contact Joom and provide Joom with the correct information as soon as possible. If any amounts have not been paid due to a court decision or order, Merchant shall resolve the legal case and provide Joom with evidence that payments can be released without breach of any Joom’s or Merchant’s legal obligations or restrictions imposed by the relevant court or other authorities.

Merchant is not entitled to any penalties due to delay in payment of any amount as specified above.

If Joom finds out that there are any unpaid amounts that Merchant does not claim to be paid, Joom will inform the Merchant accordingly and send a notification letter via email or post. Merchant shall respond to such letter and either confirm the amount payable and provide Joom with any information that may be requested to execute the payment or provide Joom with evidence that the amount is not correct within 10 business days after the date when the letter is sent. If Merchant does not reply to the letter and does not contact Joom on this matter within 6 (six) months from the date of the letter or the Merchant is liquidated and none of its legal successors contact Joom, Joom reserves the right to write-off the unpaid amounts without any notification to Merchant. Upon such event Merchant has no right to claim any such unpaid balances.

6.11. Ordered Items shall be shipped by Merchants to customers at the Merchant’s expense within 4 business days after payment receipt date by Joom’s PSP.

6.12. Any return of the item in accordance with a guarantee (as determined in Joom’s policies) or if done after the order has been made or within 14 calendar days after the item’s receipt must be free of charge for the customer and shall be done at the Merchant’s expense. In other cases, returns shall be made at the expense of the customer. All Items may be returned except for those Items which cannot be returned under the applicable laws and regulations of the country of destination. Merchant is obliged to indicate a full information with all necessary details for a return shipping and is liable for any losses caused by failure to meet these requirements.

6.13. In the event Joom introduces a new service, the fees for that service (added to a commission defined in 6.1.) are effective from its launch date.

7. Listing and Selling

7.1. By listing an item on the Site, you warrant that you and all aspects of the item comply with Joom’s published policies (regarding IP rights protection, guarantees, personal data protection, advertising, etc.). You also warrant that you are legally authorized to sell the item. You must accurately describe your item and all terms of sale on your Joom account page. Your listings may only include reliable text descriptions, graphics, pictures and other contents relevant to the sale of that item. All Items must be listed with appropriate and truthful tags. Each listing must accurately and completely describe Item(s) for sale in that listing. If the “in stock” quantity is more than one, all Items in that listing must be identical.

7.2. All sales made via the Site are binding for Merchants. The merchant is obligated to ship the order or otherwise complete the transaction with the customer in a prompt manner, unless there is an exceptional circumstance, such as: the transaction cannot be completed due to laws, regulations, policies, natural disasters, wars, strikes and other unforeseen factors. The cost and losses arising from not completing orders in time shall be undertaken by Merchant.

7.3. Merchant hereby agrees that by listing items on the Site it warrants that:

7.3.1. It has ownership of each such listed item at the moment of the conclusion of the contract for the sale of the item with a customer.

7.3.2. Any item that is stored in a warehouse or a fulfillment center and/or by any other third party involved by the Merchant (regardless to the purpose of any such warehouse facility and/or third-party involvement – whether it is importation, storage and delivery, and regardless of where such warehouse, fulfilment center and/or third party is located) is in the Merchant’s ownership at the moment of conclusion of the contract for the sale of such item with a customer, and the Merchant is a lawful owner of such item at the moment of conclusion of the contract with a customer.

7.3.3. Any item that is stored in a warehouse or a fulfillment center and/or by any other third party involved by the Merchant is transferred to such place and/or such third party in full compliance with any applicable laws and regulations of the country of origin, the country of destination and transit countries. Such applicable laws and regulations include inter alia customs and tax laws and regulations. All applicable customs duties, taxes and other mandatory payments related to such items and their transfer to a warehouse or a fulfillment center and/or to any other third party are paid fully and promptly, items are declared properly and all other requirements to their sale and transitions are fully observed. Merchant hereby agrees to indemnify Joom and to hold Joom as well as Joom’s parent company, subsidiaries, affiliates, officers, directors, agents, and employees completely harmless from any claims made by any third parties, including government authorities, against Joom and/or Joom’s related parties mentioned in this clause relating to, or arising from, any breach of the above warranties or obligations arising therefrom.

7.4. You are allowed to sell items listed in Joom’s publicly available catalog of goods (as may be amended from time to time by Joom), unless prohibited or restricted in accordance with this Agreement.

In case of sale of groceries, any other kind of food products (if permitted by the applicable legislation of the country of origin and the country of destination), non-perishable baby food, coffee and tea, you guarantee and warrant that such products comply with any applicable legislation and satisfy without limitation the following requirements:

  • Such products comply with the applicable legislation relating to food products (including, but not limited to any applicable customs regulations/restrictions).
  • Such products have labels with all mandatory information required by the country of origin and/or the country of destination.
  • Each item has description of the intended use and conditions of use of such product, consumer qualities, purpose of use, methods of cooking, list of ingredients, nutrition value, storage conditions, weight, place and date of manufacture, contraindications. Such information shall be provided in the official language of the country of destination.

You hereby also confirm that you are duly authorized to sell such products under any applicable legislation and agree that you remain entirely and exclusively liable for the sale of such products.

8. Prohibited, Questionable and Infringing Items and Activities

8.1. You are solely responsible and liable for your conduct and activities on the Site and/or with regard to Joom and any and all data, text, information, usernames, graphics, images, photographs, profiles, audio, video, Items, and links (together, “Content”) that you submit, post, and display on Joom.

8.2. Restricted Activities: Your Content and your use of the Site:

  • Must not be false, inaccurate or misleading.
  • Must not be fraudulent or involve the sale of illegal, counterfeit or stolen Items.
  • Must not infringe any third-party’s copyright, patent, trademark, trade secret or other proprietary or intellectual property rights or rights of publicity or privacy.
  • Must not breach this Agreement, any Site policy or community guidelines, or any applicable law or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising).
  • Must not contain Items that have been identified as hazardous to consumers.
  • Must not be defamatory, libelous, unlawfully threatening, unlawfully harassing, impersonate or intimidate any person (including Joom staff or other users), or falsely state or otherwise misrepresent your affiliation with any person, through for example, the use of similar email address, nicknames, or creation of false account(s) or any other method or device.
  • Must not modify, adapt or hack Joom or modify another website so as to falsely imply that it is associated with Joom.
  • Must not solicit business for, direct sales to, or promote any website, service, or entity outside Joom.
  • Must not violate this Agreement, any rules and/or policies of the Site or any applicable law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising).

8.3. Furthermore, you must not list any item on the Site (or conclude any transaction that was initiated using Joom’s service) that, by paying to Joom a commission fee, could cause Joom to violate any applicable law, statute, ordinance or regulation, or that violates the applicable Terms and Conditions for users. Joom has the right to freeze the account temporarily or permanently. Joom reserves the right to refund the loss with your frozen capital.

8.4. Merchant authorizes Joom as an agent of Merchant to assist Merchant in handling and resolving customer’s claims and complaints that relate to refunds and guarantee in accordance with the policies set by Joom and/or PSP. For this purpose, Merchants shall be obliged to reply to Joom’s support agents and provide any necessary information that may be important for the case within 48 hours, but in any case not later than within 5 calendar days.

All the payments owed to Merchant shall be made by deducting or withholding the amounts of refund, compensation and other fees determined by Joom. Merchants should agree to our decision on the refunds made in compliance with the Joom’s terms and policies and legislation applicable to the customer. Joom will notify you of the result and reserve the right of final explanation.

Joom may decide to implement a policy that allows Joom to withhold payment or other due payments according to this Agreement. If Joom has reasonable doubts to believe that any actions or behaviors of the Merchant may cause disputes and/or may lead to fees, penalties or customers’ claims, Joom has rights to take necessary measures to postpone payments to the Merchant and/or withhold amount payable or other due payments according to this Agreement, until all investigations of those actions and behaviors have completed.

8.5. You agree that Joom has no obligations to keep information, update information or send you the latest information in the case of suspending or ceasing your account.

8.6. Without limiting Joom’s remedies for any violation of any provision above (or any other provision in any other agreement between you and Joom), if Joom (in its sole discretion) determines that you violate any of the above provisions, Joom may, temporarily or permanently, freeze your account (including, without limitation, any amounts therein and any payment to you therefrom) or suspend any payments due.

8.7. You agree to fully indemnify and hold Joom harmless for any losses, damages, costs, expenses (including legal fees) and liabilities which Joom may incur in connection with any suit, claim, proceeding or complaint caused by Merchant’s infringement of any third-party’s copyright, patent, trademark, trade secret or other proprietary or intellectual property rights or rights of publicity or privacy as well as any violation of Joom Intellectual Property Policy for Merchants. Joom reserves the right to use any other remedy available under this Agreement or the applicable law in case of violation of a third-party rights caused by the third-party rights’ infringement by the Merchant.

9. Content

9.1. Joom does not claim ownership rights in your Content. You grant Joom a license solely to enable Joom to use any information or Content you supply Joom with, so that Joom is not violating any rights you might have in that Content. You grant Joom a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable right (with the right to authorize sublicensing) to exercise the copyright, publicity, and database rights you have in the Content, in any media now known or not currently known, with respect to your Content. You agree to allow Joom to store or re-format your Content on Joom and display your Content on Joom in any way as Joom chooses.

9.2. Joom will only process your personal information in accordance with Joom’s Privacy Policy.

9.3. Joom is the data controller with respect to any Joom user data collected through our Services. The Merchant acts as a data controller with respect to the user data in connection with performance of sale contracts concluded with such users. Merchant shall at all times comply with the applicable legislation. The Merchant is limited to using such data for performance of the sales contract and may not use it for, among others, marketing purposes.

9.4. By posting Content on Joom, it is possible for an outside website or a third party to re-post that Content. You agree to hold Joom harmless from any dispute concerning this use.

10. Dispute Resolution and Exemption Clause

10.1. In the event a dispute arises between you and Joom, please contact Joom.

10.2. Any dispute arising from or in connection with the subject matter of this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales. Use of the Site is not authorized in any jurisdiction that does not give effect to all provisions of the Agreement, including without limitation, this section.

10.3. Should you have a dispute with one or more users or any third party, you release Joom (and its officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

10.4. Joom, for the benefit of Merchants and at its sole discretion, may take reasonable efforts to help Merchants to resolve disputes. For avoidance of any doubts, Joom has no obligation to resolve disputes between Merchants and users or between Merchants and outside parties. To the extent that Joom attempts to resolve a dispute, Joom will do so in good faith and in accordance with Joom’s policies. Joom has no power and will not make judgments regarding legal issues or claims.

11. Joom’s Intellectual Property

11.1. Joom, and other Joom graphics, logos, designs, button icons, scripts, and service names are registered trademarks of SIA Joom or JM TECHNOLOGIES DMCC. Joom’s trademarks may not be used, including as part of trademarks and/or as part of domain names or email addresses, in connection with any product or service in any manner that is likely to cause confusion.

12. Breach

12.1. Without limitation to any other remedies, Joom may unilaterally decide, without notice and without refunding any fees, delay or immediately remove Content, warn Joom’s community of a Merchant’s actions, issue a warning to a Merchant, temporarily suspend the Merchant’s account, temporarily or indefinitely suspend the Merchant, Merchant’s account privileges, terminate a Merchant’s account, prohibit access to the Site and/or take technical and legal measures to keep a Merchant off the Site and refuse to provide services to a Merchant if any of the following applies:

  • Investigation of Merchant’s actions on the Site.
  • Breach by the Merchant of this Agreement, the Privacy Policy or other policies, rules and community guidelines incorporated herein.
  • Joom is unable to verify or authenticate any of Merchant’s personal information or Content.
  • Joom believes that a Merchant is acting inconsistently with the letter or spirit of Joom’s policies, has engaged in improper or fraudulent activity in connection with Joom or Merchant’s actions may cause legal liability or financial loss to Joom’s Merchants or to Joom.

13. Privacy

13.1. Except as being provided in Joom’s Privacy Policy, Joom will not sell or disclose your personal information (as defined in the Privacy Policy) to third parties without your explicit consent.

14. No Warranty

14.1. Joom, Joom’s subsidiaries, officers, directors, employees and Joom’s suppliers provide Joom’s website and services “as is” and without any expressed, implying or statutory warranty or condition. Joom, Joom’s subsidiaries, officers, directors, employees and Joom’s suppliers specifically disclaim any implied warranties of title, merchantability, performance, fitness for a particular purpose and non-infringement. In addition, no advice or information (oral or written) obtained by you from Joom shall create any warranty.

15. Liability Limit

15.1. In no event shall Joom, and (as applicable) Joom’s subsidiaries, officers, directors, employees or Joom’s suppliers be liable for any damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the use of the Site, Joom’s services, or this Agreement, including but without limitation, lost profits, bodily injury, emotional distress, or any special, incidental or consequential damages.

15.2. Joom’s liability, and (as applicable) the liability of Joom’s subsidiaries, officers, directors, employees, and suppliers, to you or any third parties in any circumstance are limited to the greater of (a) the amount of fees you pay to Joom in the 12 months prior to the action giving rise to liability, and (b) 100 USD.

16. Indemnity

16.1. You agree to indemnify and hold Joom and (as applicable) Joom’s parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:

  • Your breach of this Agreement or the documents incorporated by reference, or your violation of any law or the rights of a third party.
  • Your breach of agreements with PSP.
  • Revocation of authorizations given to Joom under this Agreement or agreements with PSP.

17. No Guarantee

17.1. Joom does not guarantee usable, timely, secure, correct, continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside Joom’s control. Joom is not responsible for any services breaking down, including (but without limitation) system corruption or other situations that may affect receiving, processing, testing, completion or settlement of transaction.

18. Legal Compliance. Taxes

18.1. You shall comply with all applicable local and international laws, statutes, ordinances and regulations regarding your use of the Site and any Joom service and, if applicable, your listing, solicitation of offers to purchase, and sale of Items. You hereby also agree and undertake to comply with all applicable laws and regulations of the country of customer’s residence, including, but not limited to, all applicable consumer protection regulations and restrictions.

In addition, you shall be responsible for paying any and all taxes applicable to any sales of Items you make on the Site (excluding any taxes on Joom’s net income) and for which you are responsible for accounting and payment. Please note that you may be required to register for the tax purposes in other country in accordance with the effective legislation and regulations of such country. If this is the case, you undertake to comply with all applicable requirements of such another country and are fully responsible for such compliance, including any consequences for any breach resulted from non-compliance with the applicable laws and regulations. If Joom is held liable for your non-compliance with such requirements (i.e. for non-registration for VAT purposes in the customer’s country and/or for non-payment of any applicable taxes), you agree to release Joom from any and all claims, liability, costs, damages or other obligations arising out of your breach of the applicable laws and regulations and agree to compensate Joom any costs, fees and penalties immediately upon receipt of such request from Joom. Joom hereby reserves the right to charge any such costs, fees and penalties from the amounts payable to you for the Items sold on the Site in accordance with this agreement.

18.2. In an effort to remain compliant with respective consumer and tax legislations, we strongly encourage our Merchants to maintain good standing with respect to customs duties and value added taxes, where applicable.

18.3. Joom cannot be held liable for any actions or omissions of the Merchant resulted in non-compliance with any applicable VAT legislation.

19. Severability

19.1. If any provision of this Agreement is held unenforceable, then such provision will be modified to reflect the parties’ intention. All remaining provisions of this Agreement shall remain in full force and effect.

20. No Partnership, No Commission Agreement

20.1. Merchants have no right to represent Joom to make or accept any offers or acceptance on behalf of Joom. Merchants cannot make any statements at any circumstance that may cause conflict with these Terms of Service. This Agreement does not establish an exclusive partnership between Merchants and Joom.

20.2. This Agreement shall not be considered the commercial commission agreement and/or the commission agreement. This Agreement does not establish relations between Joom as the commission agent and the Merchant as the commitment.

21. Modification and Termination of Joom Service

21.1. Joom reserves the right to modify or terminate the Joom service for any reason, without notice, at any time (including but not limited to the cases when Merchant’s and PSP’s agreement is terminated or Merchant’s account with PSP is closed). Joom reserves the right to alter these Terms of Service or other Site policies at any time, so please review the policies frequently. If Joom makes a material change Joom will notify you here, by email, by means of a notice on our home page, or other places Joom deems appropriate. What constitutes a “material change” will be determined at Joom’s sole discretion, in good faith, and using common sense and reasonable judgment.

22. Choice of Law

22.1. This Agreement shall in all respects be interpreted and governed by the laws of England and Wales.

23. Survival

23.1. Sections 6 (Fees, Payments and Delivery), 9 (Content), 10 (Dispute Resolution and Exemption Clause), 11 (Joom’s Intellectual Property), 12 (Breach), 13 (Privacy), 14 (No Warranty), 15 (Liability Limit), 16 (Indemnity), 17 (No Guarantee), 18 (Legal Compliance. Taxes), 19 (Severability), 21 (Modification and Termination of Joom Service), 22 (Choice of Law), 26 (Confidentiality) shall survive any termination or expiration of this Agreement.

24. Notices

24.1. Except as explicitly stated otherwise, any notices shall be given by postal mail to Joom at JM TECHNOLOGIES DMCC, located at Unit No. 4784, DMCC Business Centre, Level No. 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates (in the case of Joom) or, in your case, to the email address you provide to Joom (either during the registration process or when your email address changes). Notice shall be deemed as proof of service 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, Joom may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to Joom. In such case, notice shall be deemed as proof of service three days after the date of mailing.

25. Disclosures

25.1. The services hereunder are offered by JM TECHNOLOGIES DMCC, located at Unit No. 4784, DMCC Business Centre, Level No. 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates.

26. Confidentiality

26.1. This Agreement (including any its part contained in the Joom Help Center, the interface for Merchants, the Merchant’s account on the Site or in any other terms and policies accepted by you) is strictly confidential, and its content shall not be disclosed to the third parties, except for PSP. Joom reserves the right to claim Merchant for all losses and damages caused by a disclosure of such information by Merchant to the third parties.

26.2. Documents and information provided by Merchant at the moment of registration on the Site, any further documents and information uploaded via https://merchant.joom.com and the Merchant’s account on the Site or made available to Joom by any other means shall be regarded as confidential. However, Joom or its subsidiaries and affiliated parties have the right to disclose documents related to the Merchant and Merchant’s products (such as conformity documents that include, but not limited to certificates of conformity issued by authorized bodies and agencies and self-declaratory documents) and any other supporting documents upon request of authorized bodies and third parties if such request is lawful and reasonable and if such disclosure is required for further execution of this contract. Such disclosure does not require any prior permission of Merchant and can be made without any prior notification to Merchant.

Annex 1 to the Terms of Service for Merchants. JMT Shipment & Delivery Terms

Please read these Shipment & Delivery Terms (“Terms”) carefully before continue using the services (“Services”) specified below and arranged for you by JM TECHNOLOGIES DMCC (“JMT”) on the territories of the Russian Federation and the Republic of Belarus (“Territories”) in case of delivery of your items to these territories. If you do not use the Services, or they are not currently available in your region (i.e., in the country of your registration and/or the country of your main operations), this Annex does not apply to you.

1. General Provisions

Terms set out the legally binding terms related to your use of specific couriers for shipment of items to the Territories and regulate other shipment requirements. By using the Services, you agree to be bound by these Terms, including those additional terms and conditions and policies referenced herein and/or available by hyperlinks.

While using the Services for shipment and delivery of your items to the Territories, you remain to be bound by the Joom Logistics Shipment and Delivery Terms applicable to you and accepted by you. Please familiarize yourself with them carefully as they regulate provision of you with the services outside of the Territories.

By agreeing to these Terms, you undertake to follow any applicable requirements to shipment of items, including requirements and restrictions as to weight and size of items to be shipped, labels, packages and other requirements and restrictions provided in these Terms and available in the Joom Help Center. You also agree to check regularly and familiarize yourself thoroughly with all updates and changes regarding such requirements and restrictions which are applied to you from the moment of acceptance of these Terms and, in case of any update, change or amendment of the information provided in the Joom Help Center, from the moment of their publication in the Joom Help Center. You will be notified on any updates and changes in the Joom Help Center by notifications sent to you in the Joom Help Center (on the page “News”) and via email at the email address specified by you at the moment of registration.

You hereby undertake to follow any applicable rules and observe any restrictions provided in these Terms and available in the Joom Help Center in order to ensure shipment of the ordered items to final customers. Taking this into account, you shall notify JMT immediately in case of any technical or other problem have with access to these Terms and to the Joom Help Center or in case you cannot find any particular information which is referenced to in these Terms via the contacts specified in these Terms below.

JMT reserves the right to change some or all the terms, conditions and policies of the Services, including those which are available in the Joom Help Center at any time. When JMT launches new version of these Terms, the new version shall come into force from the moment of publication of you log in or continue to use the Services, which means that you have read and accepted the revised and updated Terms. If you do not agree to any alteration or updates of these Terms or other applicable terms, conditions and policies, you must terminate these Terms and stop using Services immediately. Unless separately stated, any new content or new services offered by JMT that will expand the scope of the Services shall be subject to these Terms.

2. JMT Logistics Channel

JMT arranges for the provision of logistics Services required for the delivery of your items ordered by customers located in the Territories. JMT provides you with the Services with involvement of third-party logistics and other related services providers.

You are required to ship all orders made by customers in the Territories (excluding items referred to in these Terms and items which do not meet requirements specified below) via the logistics channel arranged by JMT.

3. Prohibited and Restricted Items

You must follow all the rules and restrictions of third parties involved by JMT, other logistics companies and national post offices and shall comply with all applicable laws and regulations of places of shipment, transition and destination. Such rules and restrictions include, inter alia, requirements of the country of destination in relation to items which are prohibited from shipping to the country of destination and/or prohibited from selling or using in the country of destination, including those amendments or changes which may be introduced by relevant authorities in the future. You hereby undertake not to ship any such prohibited and restricted items via the JMT logistics channel.

The following items cannot be shipped in any case:

  1. Items which are specified in the Section “Products Restricted on Joom” in the Joom Help Center.
  2. Items which are specified in your Terms of Service for Merchants as prohibited items and those which cannot be shipped to the Territories according to their laws and regulations.
  3. Drugs, and items related with drug use.
  4. Dangerous chemicals.
  5. Items from/to/mentioning sanctioned countries and regions (Cuba, Iran, North Korea, Syria, Sudan, Crimea Region, Luhansk Region, Donetsk Region or other regions that may be declared as sanctioned ones), entities, and individuals.
  6. Items the content, external form, transportation or storage of which violates a statutory prohibition or a prohibition by a public authority, in particular — but without limitation — regulations regarding export import or customs law of the countries of origin, destination or transit, or goods for which special equipment (e. g. for temperature-controlled goods), safety precautions or authorizations are required (including any mandatory certificates, declarations of conformity, test reports etc.)
  7. Items lacking conformity with the local consumer legislation (including, but not limited to items without instructions or labels in the official language of the customer’s country).
  8. Items the content of which violates intellectual property rights, including forged, counterfeit or unlicensed copies of items (brand and trademark piracy).
  9. Items containing live animals or human remains.
  10. Weapons, especially firearms, or parts thereof, limitation weapons or ammunition.
  11. Items which contain obscene or pornographic articles.
  12. Materials can cause politically sensitive items.
  13. Cash and all kinds of securities.

You hereby undertake to observe such restrictions as well as undertake not to send the prohibited items listed above via JMT logistics channel.

You agree that JMT shall have the unrestricted right and power, which may be exercised in its sole and absolute discretion, or upon request of a third-party logistics provider involved by JMT, at any time and from time to time, to determine whether to decline shipping for any reason it may find justified.

If any of the above-mentioned items appear in the warehouse of the company which is responsible for package pick-up services in the country of dispatch of items or the warehouse of any logistic company responsible for shipment and delivery of them, such items will be returned to you at your own expense or destroyed without prior notification to you and without refund and/or compensation of any kind (if return is not possible due to operational restrictions of JMT or a particular logistic company). In any case you hereby undertake to provide JMT with any necessary assistance in order to cure the breach and agree to take immediate actions required by JMT and/or its logistic partners. Payment for the order containing restricted and/or prohibited item as well as any other associated expenses will be automatically deducted from the amount payable to you under the Terms of Service for Merchants.

You hereby also undertake to fully indemnify and hold JMT and any other entity or person, either affiliated with JMT or involved by JMT for the provision of you with Services, harmless for any losses, damages, costs, expenses (including reasonable legal fees) and liabilities which JMT and/or any such other entity or person may incur as the result of or in connection with any suit, claim, proceeding or complaint caused by breach of any law, regulation or restrictions of the country of destination regarding selling or shipment of prohibited items.

4. Operational Requirements to the Shipped Items

Items which can be shipped via JMT logistics channel shall satisfy certain requirements to weight and size of items, which may vary depending on countries of destination and means of transportation. Such requirements are available in the Joom Help Center.

In case of shipment via JMT logistics channel of items that do not satisfy such requirements, JMT and third parties involved by it shall have the unrestricted right and power, which may be exercised in their sole and absolute discretion at any time, to determine whether to decline shipment of such items.

There are certain types of items that are suitable for the JMT logistics channel with restrictions. Such items require special conditions for transportation, including a particular mode of transportation, or can only be shipped via certain logistic partners. You hereby undertake to provide full and correct data related to the items and confirm that shipped items are fully compliant with the data provided to JMT prior to shipment.

5. Declared Value

You hereby undertake to correctly determine declared (customs) value for the items. In particular, you undertake not to lower the declared value intentionally in order to advantage from such undercharge somehow. To determine the declared value correctly, you shall take the item’s price offered to users on the Site plus logistics (shipping) costs applicable to the offline shipping method as the basis for declared value calculation. You also undertake to fully comply with any applicable customs regulations as to the determination of the declared value and shall hold JMT and any other entity or person, either affiliated with JMT or involved by JMT for the provision of you with Services, harmless from any losses, damages, costs, expenses (including reasonable legal fees) and liabilities which JMT or such other entity or person may incur as the result of incorrect determination of the declared value (including, but not limited to fines and penalties charged for intentional customs or tax duties evasion). JMT reserves the right to determine the declared value for certain items by itself and at its sole discretion in order to provide its logistics partners and customs authorities with correct and reliable data for further customs and tax duties calculation and declaration.

6. Online Shipping

JMT only supports online shipping as defined and specified in the Joom Logistics Shipment and Delivery Terms accepted by you.

7. Shipping Methods and Fees

JMT supports and arranges for the shipping methods to Territories specified in the Joom Logistics Shipment and Delivery Terms accepted by you. Please refer to the mentioned terms for more details.

Payment of fees for the Services will be made by deducting the amounts to be paid by you for the Services from the amounts payable to you according to the Terms of Service accepted by you.

8. Non-Delivery Compensation (NDC)

In case of non-delivery (within the term for delivery provided by or determined in accordance with the JMT Terms and Conditions for users) or damage of the items shipped via JMT logistics channel by RM method, you will be compensated for such non-delivery or damage as follows:

  • The compensation will amount to either the declared value of the item determined in accordance with Section 5 of these Terms or to the amount payable to you for the item in accordance with the Terms of Service applicable to you, whichever is lower. The amount of compensation for each non-delivered or damaged item shall in no case exceed the maximum compensation (“Maximum Compensation”), which is USD 50 per order, and USD 120 per order for the smartphone category (as defined in the platform rules and the Joom Help Center). The Maximum Compensation is determined by JMT unilaterally and can be updated from time to time without prior notification. In case of any difference between the non-delivery compensation limits specified in these Terms and the limits specified in the Terms of Service, platform rules and the Joom Help Center, the limits specified in the platform rules and the Joom Help Center shall prevail. For the avoidance of doubt, if the declared value and the amount payable to you are each higher than the Maximum Compensation, you will be entitled to the amount of the Maximum Compensation only.
  • You are eligible for the NDC only if the case that is covered by the NDC (as specified in this Terms) and in which you are entitled to claim for the NDC occurred in Territories
  • The compensation amounts will be set off against the amounts payable to you in accordance with the Terms of Service for Merchants.

The order is subject to compensation due to non-delivery if:

  • The item is not delivered to the final recipient within the term for delivery as agreed with the user, and
  • The item is refunded to the user in cases specified in the Terms and Conditions for users.
  • For the avoidance of doubt, you will not be entitled to the compensation referred to in this Section in any of the following cases:
  • Late fulfilment (the item has been shipped later than prescribed by these Terms).
  • The item has been returned or the return procedure has been initiated by the user in accordance with the applicable law, the applicable Terms and Conditions for users, or any other platform rules or policies applicable to the user.
  • The item has been confiscated, destroyed, or returned by the customs authorities on the route.
  • Any other breach of these Terms occurred (including, inter alia, improper packaging of the item that caused damage to the item or other items, breach of the requirements to the type of shipping (online or offline) or fulfillment requirements).
  • The compensation for the same item/order has already been received from or arranged for you by Joom Logistics, third-party logistics or other related services providers.

The provisions of this Section shall apply without prejudice to any other provisions and rules applicable to you and can be changed, amended, or specified by JMT unilaterally here or in the Joom Help Center.

9. Limitation of Liability

To the maximum extent permitted by the applicable law as defined below, JMT hereby expressly disclaims any and all warranties, express or implied, including but not limited, to, any warranties of condition, quality, durability, performance, accuracy, reliability, merchantability or fitness for a particular purpose. All such warranties, representations, conditions, and undertakings are hereby excluded.

To the maximum extent permitted by the applicable law:

  1. JMT makes no representations or warranties about the validity, accuracy, correctness, reliability, quality, stability, completeness, or correctness of any information provided by it.
  2. JMT does not represent or warrant that the manufacture, importation, export, distribution, offer, display, purchase, sale and/or use of items or services offered by it does not violate third-party rights, and
  3. JMT makes no representations or warranties of any kind concerning any item or service offered by it.

In addition to that, JMT reserve the right to withhold (or instruct other entities involved in the provision of you with Services) any amounts of compensations, penalties or any other kind of losses suffered due to your mistakes, inaccurate information, actions or omissions from the amount payable to you under these Terms or the Terms of Service applicable to you. If the amount payable is insufficient for coverage of such losses, the outstanding amount will be withheld in the next reporting periods or JMT may request you to pay out any such outstanding amounts. In the latter case, you are obliged to compensate the outstanding amounts within 14 calendar days from the moment of receipt of the relevant request. The request sent by email shall be considered as received by you on the day following the day when the request is sent.

10. Force Majeure

Under no circumstances shall JMT be held liable for any delay or failure of shipping resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

11. Change of Terms

JMT reserves the right, at its sole and absolute discretion, to update, change or replace any part of these Terms and any information in the Joom Help Center at any time, so please review the Terms and check the Joom Help Center regularly.

If JMT makes a material change, JMT will notify you here, by email, by means of a notice on our home page, or other places JMT deems appropriate. What constitutes a “material change” will be determined at JMT’s sole discretion, in good faith, and using common sense and reasonable judgment. In case of such material change, the updated Terms shall be applied from the moment of notification about such change, update or replacement.

12. Governing Law

These Terms shall in all respects be interpreted and governed by the laws of England and Wales.

13. Dispute Resolution

Any dispute arising out of or in connection with this Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the LCIA Rules, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be London. The language to be used in the arbitral proceedings shall be English.

14. Miscellaneous

The headings contained in these Terms are for the convenience of the parties and for reference purposes only and shall not affect in any way the meaning or interpretation of the Terms.

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APITerms of Service